For creating a balance in the organizational environment, harmony amongst the employees and the employer is a prerequisite. The factors that help in determining an organizational balance are the sociology of an environment, psychology of the people working there, channels of communication along with a sound and rational management. The book highlights the fundamental concepts of organizational behaviour, and its applications in the Indian organizational scenario. The second edition of the book, maintaining the same chapters' organization as in the previous edition, comprises 28 chapters based on the fundamental concepts of organizational behaviour, and case studies from various Indian industry verticals. These case studies reveal the authors' experience in real-life scenario as consultants as well as their observations pertaining to the concepts of organizational behaviour. Besides, the text lays emphasis on some modern tools of management such as TQM, BPR and Knowledge Management, which is a unique feature of this book.The book is designed for the students of management and psychology. Moreover, it is useful for the postgraduate students of commerce as well as it is of immense use to the personnel associated with technical, commercial and IT-based industries requiring human resource management. Key Features Every chapter is concluded with a real-life case study. Appendices added to most of the chapters contain research-based questionnaire instruments. Discussion Questions on Case studies enhance learning among students. NEW TO THE SECOND EDITION: Includes three new sections on 'Case Study Method as an Important Pedagogy', 'Classification of Case Studies' and 'Steps of Solving a Case'. Incorporates 29 new short and sharp cases at the end of the book to make the reader aware of real-life situations.

Success with Emotional Intelligence examines the impact of EI on individual performance analyzing the relation of EI with its factors. The major objective of this book is advancing the frontier of knowledge in EI by way of enriching the literature and focusing our attention to EI of students. Success with Emotional Intelligence: concentrates on delineation of factors affecting EI in academic and socio-economic environment of a variety of schools and colleges establishes empirical relationships between EI and the driving factors. delves into the state-of-the-art of EI and traces the history, evolution of intelligence in different stages; and myriad definitions and benefits of applications of EI as propounded by very eminent researchers and practitioners. The purpose of this book is threefold. First, based on evaluation of the available EI models and measures according to their utility, the authors set forth a choice of pathways for Susan in the case study. Secondly, they formulated an EI radar and EI ladder to guide the educators, parents, students and policy makers, which can facilitate future human capital formation. Finally, a set of practical guidelines to develop EI of an individual were enumerated and selected global business changers were studied.